Customers are highly valued at Ultimate Detailerz hence we will help you out if you need to cancel or have a package that is damaged.
In case, if you want to cancel an order, please do so before shipping the order and the entire money will be refunded.
If the order is shipped and if you want to cancel the order, you can do within 7 days from the delivery date of the order (please retain the courier reciept for the proof). The order should be shipped back in the original pack and must be un-opened and sealed condition in their original packing. We can't accept opened/used or damaged product while returning.
In this case, the handling charge and shipping charges will be deducted from the refund.
Any cancellation after 7 days from the delivery date of the order will not be accepted.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of the order.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 7899294904 or email us at firstname.lastname@example.org mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product and the product has been used
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.