Frequently Asked Question's

How do I know, the date I would receive my order? 

The expected dispatch date of the order is mentioned against each product. Your order would be shipped accordingly. Our endeavour is to get the order delivered to you as fast as possible. If we estimate any delay, we will update you about the same.

The product that I wanted to order is no more available. What do I do?

We do get fresh stock of whatever has been sold out in most cases. There is a "Tell Me When Available" link right next to Out of Stock sign under each product, you can click on that button and you will be notified via email once that item is back in stock. Please note One-of-a-kind items do not come back in stock.

We are RESELLERS for some of the brands listed hence depend on suppliers stock position for availablity. If the item you want is available with them we will do our best to fulfill your order, but if we cannot kindly accept our apologies.

Can I change a product in an order that I have already placed?

It would not be possible to change products in orders, you need to get your previous order cancelled within 24hrs and place a new order.

Payment I have been charged twice, for a single order that I placed with you.

Due to technical issues sometime, there are possibilities of being charged twice for a single transaction. In such case, Please email us with the order tracking number, the amount and the date of duplicate charge. We shall get back to you with a feasible solution.

Can I pay for an order, after I have received the product?

No we don’t provide cash on delivery service.

I placed an order, but it was cancelled- why?

We try to keep inventory status real time but since we sell via multiple channels its hard at times to ensure all stock position is real time online. If the item is not in stock, we send out an email asking you if you can wait or we need to cancel the order before we do so

We are RESELLERS for some of the brands listed hence depend on suppliers stock position for availablity. If the item you want is available with them we will do our best to fulfill your order, but if we cannot kindly accept our apologies.

How secure is my payment and the card details?

Our Payment gateways adopt stringent security measures to ensure that critically sensitive information, such as your personal information and your credit card details, are well protected. We are using PayUMoney as our payment gateway partner. 

Do you ship your products to all countries?

No, we don't ship globally. For international and bulk orders you can mail us your query with details on our customer care email id info@ultimatedetailerz.com

Can I track my package?

Yes, you can track your package by your order number once it is shipped by our side.

What are your shipping charges?

Shipping charges for MOST products are not applicable. However it depends on the weight and the item. A lot is also based on your address.

We run offers on MOST items always, hence ou do get benefits of either free shipping or item level discounts.

Since we engage 3rd party couriers and we are a small unit we do not get benefits of bulk rates, so we do incur some costs of shipping. Unless we are a large ecommerce company, couriers demand their due and we pay!

If your order value is exceeding Rs 5,000 ( minus any offers) please contact us via email and we can waive off any shipping if applicable.

What are the couriers you use to ship the products?

We use reputed couriers based on the destination of delivery. Some of the names are FedEx, Delhivery, Professional Courier. We engaged some upcoming couriers who are more reliable at times so if you see a lesser known name, please do not worry and think its cheap, its more reliable for your location!

Can you ship the product, faster than the dispatch date given online?

We generally try to dispatch products as soon as possible and within the dispatch date given. However expediting products may not be possible, all the time.

What forms of payment do you accept?

You may use Internet Banking or pay by using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

How can the store offer these discounts?

Offers if any are mentioned on the Product page and it may vary from time to time.

How do I cancel an order with an online store?

To cancel your order, please call our call centre/helpline or email us at ultimatedetailerz@gmail.com within 24hours of placing the order.

How can I discover a store's policy on returns?

Products once purchased have no exchange or returns possible usually. For any requests kindly email us and we will try to help you out.

Any returns or exchanges should be within 7 days and we need to get the product back in the SAME condition as was shipped.

Can I change my email address and the password I use to access the website? 

Yes. You may change these details by logging into your account and in settings option you will be able to change the same.